Frequently Asked Questions

We make every effort to send the same team. However, there may be unforeseen circumstances that could hinder the schedule or group for that day. We will always make sure there is at least one service provider on the job that is familiar with your home.

Yes, we are licensed with the City Of Philadelphia and are thoroughly insured. Our employees are not subcontractors therefore, we do have Workman’s Compensation.  We take a lot of pride in hiring only the best, hard-working, trustworthy employees.

Supplies We Request To Be Onsite
Toilet Brush, Vacuum, Dust Pan & Broom. Keep It Clean With Raylene, Inc. will provide all other cleaning products and equipment necessary to make your home sparkle. Some clients do prefer us to use their products. We will do this as long as they are left out and we are given proper instructions on how to use them.  If you don’t have one of these 4 items, special arrangements can be made.  Just let us know at the time of your cleaning estimate and we can notate your account.

For the first time, it would be nice to meet your service providers and build a rapport with them. If you cannot, you may leave a key in a safe place or make other arrangements for us to gain entry into your home.

We require payment to be rendered at the time of service for residential cleaning. The price will be given to you at the time of completion or if you need to leave, the supervisor will estimate the payment you should leave.

Tipping is very much appreciated, but not required. If you do so, the amount is your preference. We just ask that you please keep it separate from your cleaning payment.

Yes, after your first cleaning the office staff will give you a set day and will always call to confirm for cleaning the day before.

Yes. Like many small businesses , we get paid only if we work. Our staff plans on working set hours for the week and from that they can calculate their income. Any last minute cancellations result in a hefty pay cut. However, if we have at least two business days’ notice, we can usually fill any openings. Because of this, we find it only fair to charge a $50.00 cancellation fee. If we cannot get in your home the day of the service, you will be charged HALF of your cleaning service fee. Of course there are always unusual circumstances which would be taken in consideration.

When hiring a cleaning service, one of the first things to understand is the difference between regular cleaning and deep cleaning. A reputable house cleaning company typically offers a variety of services, which can make it difficult to decide which one is right for your needs. Among the most common options are regular cleaning and deep cleaning.

The key distinction between the two lies in the level of detail. Regular cleaning is designed for routine upkeep, helping to maintain general cleanliness week by week. Deep cleaning, on the other hand, is much more thorough—it goes beyond the surface and targets grime, buildup, and neglected areas. It often serves as a starting point for new clients, with many companies requiring a deep clean before scheduling ongoing maintenance cleanings.

For more information and to see all of the services included in regular & deep cleanings, visit our blog page.