Keep It Clean With Raylene, Inc is owned and operated by Raylene Arko. The business has been in operation since 1996. The basic goal of Keep It Clean With Raylene, Inc. is to provide the best possible service at the lowest cost. We believe that this goal is attainable only through open communications among our clients, staff and office. Please feel free to contact the office with input about our cleaning, both positive and negative.
In abiding with a total commitment to our customers, extensive measures are taken to ensure that all Keep It Clean With Raylene, Inc. employees have the proper skills, conduct themselves appropriately and maintain a neat appearance while doing work in our customer’s homes. With each team there is a supervisor, we are professionally uniformed and supply our own products for cleaning. Keep It Clean With Raylene, Inc. is fully-insured and bonded and will provide certificates as required. The office is conveniently located in the Port Richmond section of Philadelphia to ensure accessibility and quick response to the entire Center City area.
Raylene Arko, President
Raylene Akro graduated from Penn State University in 1994 with a bachelor’s degree in Business and Liberal Arts. Before forming Keep It Clean With Raylene, Inc., Raylene was a Real Estate Agent with what was then known as Fox and Lazo and was awarded several awards for Customer Service and Outstanding Performance.
While practicing Real Estate, Raylene cleaned homes on the side for extra income. Three homes soon turned into fifteen homes and then Keep It Clean With Raylene was formed.
In business now for 23 years, we successfully service approximately 150 homes and offices.
Frequently Asked Questions
Will I always have the same team come to my home?
We make every effort to send the same team. However, there may be unforeseen circumstances that could hinder the schedule or group for that day. We will always make sure there is at least one service provider on the job that is familiar with your home.
Are you licensed, bonded and insured? Do your employees have Workman's Comp?
Yes, we are licensed with the City Of Philadelphia and are thoroughly insured. Our employees are not subcontractors therefore, we do have Workman's Compensation.
Do I need to supply anything?
We bring all of our own supplies including the vacuum. If there is something in particular you would like us to use, you can leave it out for us with proper instructions on how to use it.
Do I need to be home for the cleaning?
For the first time, it would be nice to meet your service providers and build a rapport with them. If you cannot, you may leave a key in a safe place or make other arrangements for us to gain entry into your home.
How and when do I pay for my cleaning service?
We require payment to be rendered at the time of service for residential cleaning. The price will be given to you at the time of completion or if you need to leave, the supervisor will estimate the payment you should leave.
Should I tip the service providers?
Tipping is very much appreciated, but not required. If you do so, the amount is your preference. We just ask that you please keep it separate from your cleaning payment.
Will I have a set cleaning day?
Yes, after your first cleaning the office staff will give you a set day and will always call to confirm for cleaning the day before.
Do you have a cancellation policy?
Yes. Like many small businesses , we get paid only if we work. Our staff plans on working set hours for the week and from that they can calculate their income. Any last minute cancellations result in a hefty pay cut. However, if we have at least two business days' notice, we can usually fill any openings. Because of this, we find it only fair to charge a $50.00 cancellation fee. If we cannot get in your home the day of the service, you will be charged HALF of your cleaning service fee. Of course there are always unusual circumstances which would be taken in consideration.
Memberships & Organizations
We're a proud member of Cleaning For A Reason. They are a nonprofit organization that seeks to provide free house cleaning to women undergoing cancer treatment. To learn more about this organization, visit their website.