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Frequently Asked Questions :

 

Testimonials:

"Easy to work with, always accommodating and the ladies that clean my home are always friendly and professional". 
 
- Kris N.

 

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Frequently Asked Questions

 

1.       Will I always have the same team come to my home?

We make every effort to send the same team.  However, there may be unforeseen circumstances that could hinder the schedule or group for that day. We will always make sure there is at least one service provider on the job that is familiar with your home.

 

2.      Are you licensed, bonded and insured?  Do your employees have Workmans Comp?

Yes, we are licensed with the City Of Philadelphia and are thoroughly insured.  Our employees are not subcontractors therefore, we do have Workmans Compensation.

 

3.      Do I need to supply anything?

We bring all of our own supplies including the vacuum.  If there is something in particular you would like us to use, you can leave it out for us with proper instructions on how to use it.

 

4.       Do I need to be home for the cleaning?

For the first time, it would be nice to meet your service providers and build a repoire with them. If you cannot, you may leave a key in a safe place or make other arrangements for us to gain entry into your home.

 

5.       How and when do I pay for my cleaning service?

We require payment to be rendered at the time of service for residential cleaning.  The price will be given to you at the time of completion or if you need to leave, the supervisor will estimate the payment you should leave.

 

6.      Should I tip the service providers?

Tipping is very much appreciated, but not required.  If you do so, the amount is your preference.  We just ask that you please keep it separate from your cleaning payment.

 

7.      Will I have a set cleaning day?

Yes, after your first cleaning the office staff will give you a set day and will always call to confirm for cleaning the day before.

 

8.   Do you have a cancellation policy?

Yes.  Like many small businesses , we get paid only if we work.  Our staff plans on working set hours for the week and from that they can calculate their income.  Any last minute cancellations result in a hefty pay cut.  However, if we have at least two business daysí notice, we can usually fill any openings.  Because of this, we find it only fair to charge a $50.00 cancellation fee or lock-out fee if we cannot get into a home.  Of course there are always unusual circumstances which would be taken in consideration.

 

 

 

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